The people who join us change our company – the products we build together change the world                                     
TTTech Group companies are doing work in megatrends that are transforming the world as we know it. The people who work with us are experts in their fields and we depend on every single one of them to drive innovation and make us a little bit better. Join our team in Vienna as a

Quality Control Manager (m/f/d)

Together with a team of experts you will support the Customer Quality Management (in projects & for products) with specific focus on customer quality activities.

Your Tasks

  • Drive, coordinate and support resolution of product quality issues raised by customers, manage the customer interface
  • Lead 8D teams and create 8D reports/test reports, drive 8D activities until closing
  • Analysis of RMA results and reporting of failure rates (ppm) on a regular basis (e.g. monthly / quarterly) for all TTTech products
  • Address customer issues and update customers in a timely fashion regarding the status of quality issues or any requests
  • Inform quality management and technical teams regarding customer feedback and expectations on product quality
  • Prepare and update all necessary quality reports as required by customers (customer surveys & questionnaires)
  • Drive solution of quality issues raised by customers on the supplier side
  • Prepare and maintain product quality documentation based on ISO specifications (ISO9001, EN/AS9100)
  • Contribute actively to the continuous improvement of the company QM system

Your Profile

  • Technical education in Information Technology, Engineering or similar
  • Profound knowledge and several years of experience in manufacturing of electronic boards
  • Minimum of 3-5 years’ work experience as Quality manager/engineer, ideally in development and manufacturing of electronic boards
  • Experience in managing customer claims in direct contact with the customer
  • Experience with quality tools such as FMEA, 8D, root cause analysis tools
  • Knowledge of ISO 9001, ideally also of EN 9100 and IATF 16949
  • Familiar in applying industry sector specific standards such as VDA automotive standards or similar
  • Knowledge of IPC standards (IPC 600, IPC 610) is a plus
  • Proactivity, flexibility and commitment
  • Accuracy, ability to work independently and perseverance
  • Very good command of English, German language skills (at least level B1 )

Our Offer

  • Exciting work environment – be part of future high-tech innovations and cutting-edge technologies
  • We are a team – flat hierarchies, open door policy, communication at eye level and hands-on mentality
  • Technical Expertise – work among fellow technical experts and minds that will inspire you
  • Central office location – our offices are either located in the city center or easily accessible via public transport
  • Diversity & equal opportunities ­– our team consists of people from over 60 countries, speaking 100 different languages. Diversity and inclusion are in our DNA

As of today, TTTech Group employs more than 2,300 people in 14 locations worldwide. Join our pioneering team and become part of our fascinating projects. You will find it #mindgrowing

We provide an attractive and performance-based salary, which is based on your qualifications and professional experience. This position is subject to the Collective Agreement for Employees in the Metal Trade (“Kollektivvertrag für Angestellte Metallgewerbe”) and we offer a minimum salary of € 54,000.- gross per year. Actual compensation can be well above this standard.